Managing Telegram Accounts

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Account Management

Once accounts are added, you can manage them through the Accounts page.

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Viewing Accounts

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Account List

The accounts page shows all connected accounts:

• Phone number or username
• Session name
• Connection status
• Profile picture
• Created date
• Actions menu

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Account Status

Connected:

• Account is healthy
• Can send messages
• Green indicator

Disconnected:

• Account needs reconnection
• Cannot send messages
• Red indicator

Checking:

• Health check in progress
• Temporary status

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Account Actions

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Test Connection

Verify account is working:

1. Click account menu (three dots)
2. Select “Test Connection”
3. Health check runs
4. Status updates

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Reconnect Account

If account is disconnected:

1. Click “Reconnect” button
2. Follow authentication steps
3. Re-authenticate account
4. Account reconnects

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Delete Account

Remove account from Reach:

1. Click account menu
2. Select “Delete Account”
3. Confirm deletion
4. Account is removed

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Account Health

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Automatic Checks

Reach automatically checks account health:

• Regular monitoring
• Status updates
• Health indicators
• Connection verification

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Manual Checks

Test account connection manually:

• Use “Test Connection” action
• Immediate status update
• Verify account is working
• Check before campaigns

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Multiple Accounts

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Managing Multiple Accounts

When you have multiple accounts:

• Distribute message load
• Use different accounts for different campaigns
• Backup accounts available
• Monitor all account health

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Account Selection

When creating campaigns:

• Select which account to use
• Each campaign uses one account
• Account must be connected
• Can change account per campaign

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Best Practices

1. Monitor Health: Regularly check account status
2. Test Connections: Verify accounts before campaigns
3. Use Multiple: Distribute load across accounts
4. Keep Connected: Reconnect disconnected accounts promptly
5. Secure: Keep account credentials secure

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Troubleshooting

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Account Disconnected

If account shows disconnected:

1. Check Telegram app status
2. Verify phone number
3. Try reconnecting
4. Check for service issues
5. Contact support if needed

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Health Check Fails

If health check fails:

1. Verify account is valid
2. Check Telegram status
3. Try reconnecting
4. Review error messages
5. Contact support if persistent