What are Telegram Accounts?
Telegram accounts are the Telegram phone numbers or sessions you connect to Reach to send messages through campaigns. You need at least one connected account to send messages.Screenshot placeholder: Add a screenshot showing the accounts list page
Account Information
Basic Details
Each account shows:- Phone Number: Associated phone number
- Username: Telegram username (if available)
- Session Name: Internal session identifier
- Profile Picture: Account profile picture
- Status: Connection status (Connected/Disconnected)
- Created Date: When account was added
Connection Status
Connected:- Account is healthy and connected
- Can send messages
- Ready for campaigns
- Green indicator
- Account is not connected
- Cannot send messages
- Needs reconnection
- Red indicator
- Health check in progress
- Temporary status
- Updates automatically
Adding Accounts
Authentication Methods
You can connect accounts using: Phone Authentication:- Enter phone number
- Receive verification code
- Enter code to verify
- Optionally enter 2FA password
- Generate QR code
- Scan with Telegram app
- Automatic authentication
- Optionally enter 2FA password
Adding Accounts
Learn how to add Telegram accounts
Account Health
Health Checks
Reach automatically checks account health:- Regular health monitoring
- Connection status verification
- Automatic status updates
- Health indicators
Manual Health Check
Test account connection:- Click “Test Connection” in account menu
- Verifies account is working
- Updates status immediately
- Shows connection result
Health Status
Healthy:- Account is connected
- Can send messages
- No issues detected
- Account is disconnected
- Cannot send messages
- Needs reconnection
Managing Accounts
View Accounts
See all connected accounts:- Account list with status
- Search and filter
- Health indicators
- Quick actions
Reconnect Account
If account becomes disconnected:- Click “Reconnect” button
- Follow authentication steps
- Re-authenticate account
- Account reconnects
Reconnecting preserves account settings but requires re-authentication.
Delete Account
Remove account from Reach:- Click “Delete” in account menu
- Confirm deletion
- Account is removed
- Cannot send messages from this account
Account Limits
Rate Limits
Telegram enforces rate limits:- Messages per day
- Messages per hour
- Messages per minute
- Varies by account age and usage
Security Limits
Reach provides security features:- Rate limiting per account
- Daily message limits
- Hourly message limits
- Account protection
Security & Limits
Learn about rate limits and security
Multiple Accounts
Using Multiple Accounts
You can connect multiple accounts:- Distribute message load
- Use different accounts for different campaigns
- Backup accounts
- Organization accounts
Account Selection
When creating campaigns:- Select which account to use
- Each campaign uses one account
- Can change account per campaign
- Account must be connected
Best Practices
- Keep Connected: Monitor account health regularly
- Respect Limits: Stay within Telegram rate limits
- Use Multiple: Distribute load across accounts
- Monitor Status: Check connection status regularly
- Secure Accounts: Keep account credentials secure
- Test Regularly: Test account connections
Troubleshooting
Account Disconnected
If account shows as disconnected:- Check Telegram app is working
- Verify phone number is correct
- Try reconnecting account
- Check for Telegram service issues
- Contact support if needed
Cannot Add Account
If you cannot add an account:- Verify phone number format
- Check internet connection
- Ensure Telegram is accessible
- Try QR code method instead
- Check for account limits
Health Check Fails
If health check fails:- Verify account is still valid
- Check Telegram app status
- Try reconnecting account
- Review error messages
- Contact support if persistent
Next Steps
Adding Accounts
Learn how to add your first Telegram account
Phone Authentication
Detailed guide to phone number authentication
QR Authentication
Learn how to use QR code authentication